Claims Support Area
As part of our claims management process, we provide a number of value added services that are available at no extra cost to the employer.
Early intervention is fundamental to our approach to claims management. Providing support at the earliest stages of illness or injury can have a very positive impact by reducing the time that an employee is absent from work.
Where appropriate to the condition, it aims to provide prompt access to appropriate treatment with a focus on rehabilitation and return to work in as short a duration as possible.
Early intervention has been shown to have a particularly positive impact on conditions such as:
- Musculoskeletal – particularly where an employee does not have early access to physiotherapy.
- Psychological – e.g. anxiety or stress related.
- Physical – e.g. serious surgery which can cause secondary stress or anxiety.
Where medical evidence suggests it may be possible to return to work, we will work with the employer to devise a rehabilitation or reintegration programme to assist in an employee’s return to work. The unique circumstances of each case will be considered and a bespoke programme will be proposed.
A rehabilitation programme, for example, might recommend alternative treatment or therapy to assist the employee in their recovery.
In the case of a reintegration programme, in some instances simple changes to the workplace environment could have a hugely positive effect on an employee’s ability to return to work.
We work closely with the employer at this stage of the claims process to achieve optimal results.
Working closely with the employer, we promote individually tailored claims management plans that are sympathetic to the unique circumstances of each individual claim.
Tailored claims management plans are put in place based on:
- The unique circumstances of every claim.
- The needs of the business and the needs of the claimant.
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The medical and occupational experts who work with us.